ITSM
IT Service Management
Manage and optimize your IT processes, improve efficiency, and reduce operational costs.
ITBM
Strategic Portfolio Management
Support businesses in making informed strategic decisions about investments in IT projects, optimize resource allocation, and maximize value.
ITOM
Operations Management - AIOps
Provides a platform for businesses to proactively manage and monitor IT infrastructure, detect and resolve issues quickly, optimize performance, and maximize availability of IT services.
Track and manage your IT assets throughout their lifecycle, from acquisition to disposal, ensuring compliance with security policies and governance.
SecOps
Security and Operations
Identify, prioritize, and respond to security threats in real-time, automate and orchestrate security tasks to ensure compliance and reduce security risks.
GRC
Governance, Risk, and Compliance
Cloud-based governance, risk, and compliance management that helps businesses manage and monitor risks and compliance, providing real-time insights to improve decision-making and ensure compliance with regulatory and security requirements.
Manage end-to-end HR processes, from hiring to retirement, improving efficiency and employee experience.
Manage legal requests, documents, contracts, resources, and processes in a collaborative environment, enabling better visibility and control, while increasing efficiency and reducing risks.
PSD
Procurement Processes
Manage the entire procurement process, from purchase requests to receipt, payment, and vendor evaluation, providing greater efficiency and control throughout the purchasing process.
Manage the entire employee lifecycle, from recruitment to offboarding, automating and optimizing HR processes, talent management, and benefits, improving employee experience and increasing efficiency.
CSM
Customer Service Management
Manage customer service requests, issues, and incidents, as well as provide omnichannel and personalized support, improving customer satisfaction and the efficiency of customer service.
FSM
Field Service Management
Manage and optimize the execution of field services, from scheduling to completion, automating processes, managing field teams, and improving customer satisfaction.
App Engine
Digital Low-Code Workflow
Enables developers to create and customize applications on the ServiceNow platform, with advanced features for data modeling, user interface, workflows, integrations, and security, accelerating the delivery of tailored applications for specific business needs.
Integration Hub
Integration Hub
System Integration
Allows data and workflow integration with external and internal systems, through pre-built and customizable connectors, automating processes, increasing visibility, and improving operational efficiency.
Automation Engine
Process Hyperautomation - RPA
Enables automation of processes and tasks across the organization, using features such as workflows, scripts, chatbots, and integrations, improving efficiency, reducing errors, and freeing up time for teams to focus on higher-value activities.